Return/Refund Policy

At Quiet West, we understand that sometimes a product may not meet your expectations. We strive to provide our customers with the highest quality products, but in the event that you are not satisfied with your purchase, we offer a return and refund policy to ensure your satisfaction.

Returns:

If you wish to return a physical product, such as a coffee mug or clothing item, please contact our customer support team within 10 days of receiving your order. We will provide you with instructions on how to return the item. Please note that the product must be unused and in its original packaging for a return to be accepted.

Refunds:

Once we receive the returned item and verify its condition, we will process your refund. Please allow up to 7 business days for the refund to be credited back to your original payment method.

Exchanges:

If you would like to exchange a product for a different size or design, please contact our customer support team within 10 days of receiving your order. We will provide you with instructions on how to proceed with the exchange. Please note that the product must be unused and in its original packaging for an exchange to be accepted.

Digital Products:

Unfortunately, we do not offer returns or refunds for digital products, such as digital backgrounds or images. Once a digital product is purchased, it is considered consumed, and we cannot accept requests for refunds or returns.

Damaged or Defective Products:

In the unlikely event that your order arrives damaged or defective, please contact our customer support team within 10 days of receiving your package. We will require a clear photo showing the issue in order to process a replacement or refund. Our team will work with you to resolve the issue and ensure your satisfaction.

Customer Support:

If you have any questions or concerns regarding our return/refund policy, please don't hesitate to contact our customer support team. We are here to assist you and provide any additional information you may need.

Thank you for choosing Quiet West. We value your satisfaction and strive to provide you with exceptional products and service.